Privacy Policy

Last updated: July 2026

This Privacy Policy describes how Civia Jewels (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from civiajewels.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with our Services.

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and fulfill orders
• Communicate with you
• Comply with legal obligations
• Prevent fraud and protect our business

What Personal Information We Collect

Information You Provide Directly

• Name, email address, phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Account login details (if applicable)
• Customer support communications

Order & Shopping Information

• Purchase history
• Items viewed or added to cart
• Wishlist, product reviews, referrals, and gift card activity

Automatically Collected Information

• IP address
• Browser and device information
• Usage data and browsing behavior
• Cookies and tracking technologies

Information from Third Parties

• Shopify (store platform)
• Payment processors
• Marketing and analytics partners

How We Use Your Information

Order Fulfillment

To process payments, ship products, and manage orders, returns, and exchanges.

Marketing & Advertising

To send promotional emails, SMS, or offers (only if you opt in). You can unsubscribe at any time.

Security & Fraud Prevention

To detect and prevent fraudulent or malicious activity.

Customer Support & Improvements

To provide support and improve your shopping experience.

Cookies & Tracking Technologies

• Improve website performance
• Remember your preferences
• Analyze traffic and behavior

You can manage cookie settings in your browser.

How We Share Your Information

• Payment processors
• Shipping partners
• IT and analytics providers
• Marketing partners

We do not sell your personal information.

Data Security

We implement industry-standard security measures including encryption and secure payment gateways.

We take extra care in protecting sensitive information related to high-value jewelry transactions.

Your Rights

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications
• Restrict or object to data processing

Marketing Communications

You can unsubscribe anytime using the link in our emails or by contacting us.

SMS / WhatsApp Communication

By providing your phone number, you agree to receive transactional and promotional messages. Message frequency may vary. Standard rates may apply. You can opt out anytime.

Third-Party Links

We are not responsible for third-party websites linked on our site.

Children’s Privacy

Our Services are not intended for individuals under 16.

International Users

Your information may be processed outside your country.

Data Retention

We retain your information only as long as necessary.

Complaints

If you have concerns, please contact us or your local authority.

Contact Us

Civia Jewels
Email: support@civiajewels.com
Phone: +1 (437) 422-1187