Customer care
Privacy Policy
How Civia Jewels collects, uses and protects your personal information when you shop for lab-grown diamond jewellery with us. Your details are used to make and deliver your order, and are never sold.
- Secure checkoutEncrypted payments
- Never soldWe do not sell your data
- Opt out anytimeEmail, SMS and WhatsApp
- Your rightsAccess, correct or delete
Last updated: July 2026
This Privacy Policy describes how Civia Jewels (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from civiajewels.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.
01Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.
02How We Collect and Use Your Personal Information
We collect personal information from various sources depending on how you interact with our Services.
We use your information to:
- Provide, maintain, and improve our Services
- Process transactions and fulfill orders
- Communicate with you
- Comply with legal obligations
- Prevent fraud and protect our business
03What Personal Information We Collect
Information You Provide Directly
- Name, email address, phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Account login details (if applicable)
- Customer support communications
Order & Shopping Information
- Purchase history
- Items viewed or added to cart
- Wishlist, product reviews, referrals, and gift card activity
Automatically Collected Information
- IP address
- Browser and device information
- Usage data and browsing behavior
- Cookies and tracking technologies
04Information from Third Parties
- Shopify (store platform)
- Payment processors
- Marketing and analytics partners
05How We Use Your Information
Order Fulfillment
To process payments, ship products, and manage orders, returns, and exchanges.
Marketing & Advertising
To send promotional emails, SMS, or offers (only if you opt in). You can unsubscribe at any time.
Security & Fraud Prevention
To detect and prevent fraudulent or malicious activity.
Customer Support & Improvements
To provide support and improve your shopping experience.
06Cookies & Tracking Technologies
- Improve website performance
- Remember your preferences
- Analyze traffic and behavior
You can manage cookie settings in your browser.
08Data Security
We implement industry-standard security measures including encryption and secure payment gateways.
We take extra care in protecting sensitive information related to high-value jewelry transactions.
09Your Rights
- Access your personal data
- Request correction or deletion
- Opt out of marketing communications
- Restrict or object to data processing
10Marketing Communications
You can unsubscribe anytime using the link in our emails or by contacting us.
11SMS / WhatsApp Communication
By providing your phone number, you agree to receive transactional and promotional messages. Message frequency may vary. Standard rates may apply. You can opt out anytime.
12Third-Party Links
We are not responsible for third-party websites linked on our site.
13Children’s Privacy
Our Services are not intended for individuals under 16.
14International Users
Your information may be processed outside your country.
15Data Retention
We retain your information only as long as necessary.
16Complaints
If you have concerns, please contact us or your local authority.
17Contact Us
Civia Jewels
Email: support@civiajewels.com
Phone: +1 (437) 422-1187
Addresses: 350 Hwy 7, Richmond Hill, Ontario, Canada and 800 3rd Ave FRNT A #1520, New York, NY 10022, United States
